1. Information We Collect

Running a personnel management platform means we need certain information to provide our services. Here's what we collect and why:

Personal Information You Provide

When you sign up or use our services, you give us details like your name, email, phone number, and business information. If you're managing staff through our platform, we also collect employee details you enter — names, contact info, work schedules, and related data.

Information We Collect Automatically

Like most websites, we gather technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use cookies and similar tools to remember your preferences and improve your experience.

Information from Third Parties

Sometimes we receive information about you from other sources — for example, if you integrate our platform with payroll software or HR systems. We only collect what's needed to make those integrations work properly.

2. How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves a specific purpose:

• Providing and maintaining our personnel management services
• Processing transactions and managing your account
• Sending important updates about your service or changes to our terms
• Responding to your questions and providing customer support
• Improving our platform based on how people actually use it
• Detecting and preventing fraud or security issues
• Complying with legal obligations under Australian employment law

3. Legal Basis for Processing (Australian Context)

Under Australian privacy law, we need a lawful reason to collect and use your information. Here's our basis:

• Contract Performance: Most of what we do is necessary to provide the services you've signed up for
• Legal Compliance: Employment records must be kept for specific periods under Fair Work regulations
• Consent: For things like marketing emails or optional features, we ask for your permission first
• Legitimate Interests: We process some data to improve our services and protect against fraud, balanced against your privacy rights

4. Sharing Your Information

We don't sell your personal information. Period. But we do share data in specific circumstances:

Service Providers

We work with companies that help us run our platform — cloud hosting, payment processing, email delivery. These providers only access what they need to do their job and are bound by strict confidentiality agreements.

Legal Requirements

If we're legally required to disclose information — say, by a court order or to comply with Fair Work Commission requests — we will. We'll notify you when possible, unless prohibited by law.

Business Transfers

If lunqarisevo is acquired or merges with another company, your information would transfer to the new entity. We'd notify you and ensure your data remains protected under this policy.

5. Data Security

Protecting your information isn't just good practice — it's essential to our business. We use industry-standard security measures:

• All data transmission is encrypted using TLS 1.2 or higher
• Data at rest is encrypted using AES-256 encryption
• Regular security audits and vulnerability testing
• Multi-factor authentication available for all accounts
• Employee access to data is strictly controlled and logged
• Regular backups stored in secure, geographically separate locations

That said, no system is completely foolproof. If we experience a data breach that poses a serious risk to your information, we'll notify you and the Office of the Australian Information Commissioner as required by law.

6. Your Privacy Rights

Australian privacy law gives you significant control over your personal information. Here's what you can do:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this within 30 days, free of charge for the first request in a 12-month period.

Correct Inaccurate Information

If something we have on file is wrong, let us know. You can update most details directly in your account settings, or contact us for changes to information you can't modify yourself.

Request Deletion

You can ask us to delete your personal information. We'll comply unless we're legally required to keep it — for example, employment records must be retained for seven years under Australian law.

Object to Processing

You can object to how we use your information in certain situations. We'll stop processing unless we have compelling legitimate grounds to continue.

Data Portability

You can request your data in a structured, commonly-used format. This makes it easier if you want to move to another service provider.

7. Data Retention

We don't keep your information longer than necessary. Retention periods vary based on the type of data and legal requirements:

• Employee Records: Minimum 7 years after employment ends (Fair Work requirement)
• Financial Records: 7 years (taxation law requirement)
• Account Information: Duration of your account plus 7 years
• Marketing Data: Until you unsubscribe, plus 2 years for compliance
• Technical Logs: 24 months maximum

When data reaches the end of its retention period, we securely delete it. For closed accounts, we provide a 90-day grace period before deletion in case you change your mind.

8. International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your information might be processed outside Australia.

When we transfer data internationally, we ensure appropriate safeguards are in place — either through contracts that include standard data protection clauses or by working with providers in countries with adequate privacy protections.

If you're concerned about where your data is stored, contact us. We can provide specific details about our current infrastructure.

9. Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and to understand how it's used. Here's the breakdown:

Essential Cookies

These are necessary for the platform to function — they remember your login, keep your session secure, and store your preferences. You can't opt out of these while using our service.

Analytics Cookies

We use these to understand how people navigate our platform. This helps us identify confusing areas and improve the user experience. These cookies don't identify you personally.

Managing Cookies

Your browser settings let you control cookies. Blocking all cookies will affect how our platform works — some features won't be available. Most browsers let you block third-party cookies while allowing first-party ones.

10. Children's Privacy

Our services aren't designed for children under 18. We don't knowingly collect information from minors. If you believe we've accidentally collected data from someone under 18, contact us immediately and we'll delete it.

11. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform.

The "Last Updated" date at the top shows when we most recently revised this policy. We encourage you to review it periodically. Continued use of our services after changes means you accept the updated policy.

12. Complaints and Disputes

If you're unhappy with how we've handled your personal information, please tell us first. We want to resolve any concerns directly:

• Email your complaint to info@lunqarisevo.com
• We'll acknowledge receipt within 3 business days
• We'll investigate and respond within 30 days
• If we need more time, we'll let you know why and when you can expect a response

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Their website is oaic.gov.au, and they have a straightforward online complaint form.